7-OH and Pseudo Alkaloid Powders

Please follow these steps to submit a shortage claim. A video submission to Customer Service is required. Any submission that does not meet these guidelines will be denied.

To properly weigh a gram of powder using a digital or analytical scale, follow this precise method.

Note: Reusing an empty jar- even one that previously held the same type of powder- will not be considered. You must scoop the powder out of the sealed jar it came in. A video submission of this process is required and must start with a completely sealed gram of powder.(The safety sticker needs to be intact and shown in the video.)

Step-by-Step Process to Weigh a Gram of Powder
Turn on the scale and let it calibrate: Allow the scale to stabilize and zero out. Use a certified calibration weight if needed.
Place a clean, empty container: Use a dry, clean, lightweight container (weigh boat or jar).
Tare the scale: Subtract the container’s weight so the scale reads 0.000 g.
Carefully add the powder: Add slowly with a scoop or spatula until near 1.000 g.
Avoid air and vibration: Keep away from fans, vents, windows. Use a level surface. Always check calibration before measurement.
Verify the reading: Wait for the scale to stabilize before recording the weight.

*Substitutions for the recommended clean empty container, weigh boat, or jar to scoop powder to, will be accepted. Suggestions include, but are not limited to, parchment paper, clean unused copy paper. Please be sure to tare your scale for any of these.
*Please contact Customer Service with any other questions regarding this process.
*When weighing out powder purchased in the 5g or 10g, please note that the weight of the jar may be too heavy for your scale. You must empty the powder into a weigh boat or, one of the other suggested items for weighing, for your claim to be considered.