Shipping & Delivery Policy
Fast and reliable delivery is a crucial foundation of our business.
Orders placed by 1:45 PM PT / 4:45PM ET will ship the same business day (Monday-Friday).
Shipping Rates & Free Shipping
| Order Total | Ground | UPS 2nd Day Air | UPS Next Day Air | USPS PM Express | USPS Priority Mail |
|---|---|---|---|---|---|
| Under $100 | $10 | $15 | $55 | $45 | $10 |
| $100+ | Free | $15 | $55 | $45 | Free |
| $120+ | Free | Free | $43 | $33 | Free |
| $200+ | Free | Free | $32 | $22 | Free |
| $400+ | Free | Free | Free | Free | Free |
Shipping prices apply after any discounts or deductions from order total.
- $100+ Free Shipping
- $120+ Free 2nd Day Air + $12 off Next-Day Shipping
- $200+ Free 2nd Day Air + $23 off Next-Day Shipping
- $400+ Free Overnight and Priority Mail Express
- Orders under $100 ship via Ground (UPS / USPS PM) for $10
Shipping Process
- Order Placement: Ensure your shipping address is correct before checkout.
- Processing: Orders placed by 1:45 PM PDT will ship the same business day (Monday-Friday).
- Tracking: A tracking number will be sent via email once your order is shipped.
- Delivery: Depends on shipping selected, holidays, weekends, and carrier delays, but most customers receive their package between one and five days.
Important Information
- Business Days: Monday through Friday (excluding weekends and holidays).
- Domestic Orders Only: We do not ship internationally.
- Alaska, Hawaii, PO boxes, and other remote areas: Shipping labels to remote areas are extraordinarily expensive so we may have to downgrade your shipping selection or send an invoice for any costs over our very generous shipping cost allotments.
- Order Adjustments: We can not guarantee order adjustments or address changes will be able to be accommodated . Please ensure all order details are correct before placing your order.
- Restricted Jurisdictions: We do not ship to locations where Kratom is banned.
- Damaged during shipping: Please see our return policy on how to proceed.
- Carriers We Offer: Currently the carriers we use are UPS and USPS.
- Overnight shipping unavailable to certain rural zip codes.
Private & Discreet Shipping
We prioritize your privacy with discreet packaging.
Packages are unmarked with no branding or product details.
For questions or special requests, contact us at [email protected]
Important Information
We do not reship for lost or stolen packages, you must attempt to file a claim with the carrier through their claim system to initiate a replacement. NOTE: Their general customer service will tell you to have the sender file a claim but that is incorrect. File a claim directly through their claim system. We will file a claim only if you are not able to, with proof of denial on a proper claim attempt. Once filed the claim must be approved by the carrier before we will reimburse.
Please refer to our FAQ page for more information. You assume liability for your package once we hand it off to the carrier of your choice, as is always the case when ordering anything online. We do not refund for late or delayed packages. Requests made to adjust or change an order or change a shipping address after an order is submitted may not be able to be honored. This includes order cancellations as well. Please make sure you double check the items in your cart and your shipping details before you complete the transaction!
Restricted Jurisdictions:
We do not ship to the following locations where Kratom is banned:
States
- Alabama
- Arkansas
- Connecticut
- Indiana
- Louisiana
- Ohio
- Rhode Island
- Vermont
- Wisconsin
- Florida (Pseudo Only)
Counties
- San Diego, CA
- Oceanside, CA
- Denver, CO
- Jerseyville, IL
- Inion County, MS
